Cookie Notice
The cookies page lists each cookie we set and what it does, while this notice explains the basis for using it. Read together, they form one complete picture.
This page sets out, in plain Pakistani English, what account data we collect when you open an account, why we collect it, and the choices you keep. Read...
We hold your account data only as long as we need it to run your account, meet record-keeping duties and resolve any query you raise. Where local law permits, we may process your details to keep the platform working. Pakistan has no single federal data-protection statute covering every service, so our approach is written to sit inside the rules that apply in
your supported region. You can ask to see what we hold, or close your account and have the holding copy removed, subject to the retention our finance and anti-fraud checks require. Payment confirmations from JazzCash, Easypaisa, SadaPay and Raast are kept as transaction evidence, never as marketing data.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Every question about your account data goes to one queue, so nothing is lost between teams. Write in through in-app chat with your account ID and we pull the exact record you are asking about, then answer in plain language rather than legal shorthand.
Open a chat from your signed-in account and tag it as a privacy query. We see your account ID straight away, which saves back-and-forth and gives you a written answer.
Send your request to our privacy mailbox if you want a formal record of it. Include the mobile number tied to your account so we match the right profile.
Ask for a copy, a correction or a deletion and we log it the same day. Most replies go out within a few working days; payment-linked checks take longer.
This notice is written by the same team that runs account operations, not handed to an outside agency. Before anything is published, our data lead and our payments lead read it against...
Our account operations team reads every draft because they handle the chats where these questions land daily. They flag wording that sounds written for lawyers instead of for you.
The team settling JazzCash, Easypaisa and Raast movements checks every line touching transaction records. Payment evidence always stays separate from the profile data we use to reach you.
Our security desk maps how login, device and payment details are stored, then confirms the plain-English summary here matches the controls running in production. Every update carries a date.
Rules differ across supported regions, so we keep a Pakistan addendum listing which local payment rails we handle and which records we hold after an account closes. We refresh it as inputs change.
One editor rewrites each paragraph until a reader with no legal training can follow it, then a second person checks that nothing was lost in the simplification. Stray legal asides get cut.
Every published change is numbered and dated, so you can see when wording moved and what prompted it. Older versions stay on file; we email the current one after a material update.
The wording on this page matches the terms you will find on our cookies page, our account terms page and our fair-use rules. Where two pages cover the same ground, we repeat...
The cookies page lists each cookie we set and what it does, while this notice explains the basis for using it. Read together, they form one complete picture.
Account terms cover what you agree to when you open your account; this notice covers the details behind it. If the two conflict on data handling, this page wins.
Any page touching JazzCash, Easypaisa, SadaPay or Raast movement repeats the retention wording from here word for word, so transaction evidence is always described identically across this site.
Our help pages link back to specific paragraphs here instead of paraphrasing them, which keeps one source of truth. Follow a link and you land on the exact clause.
The app shows the same notice inside its settings screen, cached for offline reading. Push permissions are requested separately; switching them off never affects account access or any payment feature.
Consent for promotional messages sits on its own line and is never bundled into account creation. Turn it off and you keep every service, plus the messages your account needs.
Where local law permits different handling, a regional addendum names the exception and the rule it follows. Pakistan sits under the general wording with a payment-specific retention note attached.
Each element on this page exists so you can find what you need without scrolling through walls of text. The chip row groups the policy areas, the jump...